Booking Policy

  • A deposit of €75 is due at the time of booking kitesurf lesson packages. The remaining balance of the amount of hours booked and agreed upon as part of the package is due upon arrival.

  • A deposit of 40% is due at the time of booking kitesurf lesson plus accommodation packages, or accommodation only. The remaining balance is due upon arrival.

  • If you can no longer travel due to medical reasons, and a doctor’s note can be produced, the deposit will be fully refundable.

  • If you can no longer travel due to Covid-19 either because borders are closed and/or lockdown rules are being implemented in either Portugal or your country of origin. In this instance, the deposit is non-refundable and you will have the choice of either being issued a voucher valid indefinitely, or free rescheduling.

Cancellations

Lessons

  • We reserve the right to cancel lessons any time up to and during the lesson if the weather conditions are no longer suitable, e.g. there is no wind or there is not enough. In the case of any students not being able to complete the hours of their purchased package due to the above, they will be refunded accordingly.

  • In the event of a cancellation made by the student, their deposit is non-refundable. During the days of the students’ stated availability, we schedule their lessons day by day, and if for any reason* the student does not wish to/cannot come for the next scheduled lesson, they must inform us the previous day. Any cancellations made on the day of their scheduled lesson will incur a fee of the price of one hour’s kite lesson.

*An exception is made for medical reasons, and a doctor’s note must be produced.

  • In the case of any students not being able to complete the hours of their purchased package due to cancellation on their part for reasons other than medical conditions (a doctor’s note must be provided) during the days of their stated availability, the amount paid for the packages will be non-refundable.


Accommodation and lessons packages

  • Cancellations made by guests before 28 days prior to their arrival are entitled to a refund of 50% of the deposit made.

  • Cancellations made within 28 days prior to arrival will render the paid deposit non-refundable.

  • Cancellations made within 7 days prior to arrival will incur the fee of an additional 15% of the total cost of the lesson and accommodation package.

  • Cancellations made during the guests’ stay will render the total paid cost of the package with originally planned dates non-refundable.

The cancellation policy also applies to bookings of accommodation only.


Refunds

In the case of any students not being able to complete the hours of lessons of their purchased package due to cancellation on our part, they will be refunded the amount of remaining hours at the rate of the next lower hourly package price bracket.

For example:

If the purchased package was 9 hours of private lessons at €530, but only 7 hours were completed, then the refundable amount of the 2 remaining hours will be the difference between the purchased hours and the 7 completed hours at the rate of a 6 hour package, being €355 ÷ 6 = €59,16/hr. 7 completed hours at this rate = €414,12. Taking this away from €530 = a refund of €115,88 will be applied. Please note that the refund can take up to 10 business days.

In the case of any students not being able to complete the hours of their purchased package due to cancellation on their part for reasons other than medical conditions (a doctor’s note must be provided) during the days of their stated availability, the amount paid for the packages will be non-refundable.